Why should I read this page? Please read these conditions of carriage carefully if these do not meet your requirements a full refund will be granted within 7 days of the date of your booking (48 hours in the case of bookings being made within 28 days of departure). Galloway Coach Travel Ltd. subscribes to the Confederation of Passenger Transport UK and Coachmarque. These conditions of carriage set out clearly and simply the responsibilities which we at Galloway Coach Travel Ltd. have to you and which you in turn have to us.

Booking your excursion. You may book an excursion by visiting one of our travel offices or by telephone. Full payment is generally required at the time of initial reservation, but seats can be held on option for 7 days (48 hours within 14 days of departure) pending receipt of payment. Payment may be made by cash, cheque or credit/debit card. Your booking will be confirmed by the issue of a Travel Ticket showing your joining point and time, seat number(s) and approximate return time.

If you change your booking. If, after your travel ticket has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received at our offices from the person in whose name the booking was made. This must be accompanied by a payment of £5.00 to cover administration costs. Any alteration by you within 14 days of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point must be notified and accompanied by a payment of £5.00 to cover administrative costs. Changes of pick-up point or any additional special requests cannot be guaranteed within 14 days of departure.

If you cancel your excursion. You, or any members of your party, may cancel your excursion at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
Period before departure         Amount of cancellation
within which cancellation     charge shown as % of
is received                               excursion price
More than 14 days                   50%                
14 days or less                     100%

For excursions where Theatre/Entrance Tickets have been purchased the following cancellation charges will apply.
Period before departure         Amount of cancellation
within which cancellation     charge shown as % of
is received                               excursion price
More than 28 days                   50%
28 days or less                     100%

NOTE: If the reasons for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

If we cancel or amend an excursion. The arrangements for our excursions are made many months in advance. Sometimes amendments are unavoidable and we reserve the right to amend details when required. And we will do our best to keep you informed. Should the circumstance arise when due to insufficient bookings we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from an further liability.

Please check your travel ticket carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.

Missed departure. Your travel ticket clearly shows the departure point and time. All drivers have a list of passengers joining at each point shown on clients' tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification will avoid unnecessary delay and inconvenience to other passengers.

Delays/Missed Show/Event etc. Galloway Coach Travel Ltd. Arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. In the event of delays beyond the reasonable control of Galloway Coach Travel Ltd. (e.g. accidents/roadwork's etc.) liability is restricted to returning you to your point of departure.

Coach breakdown.If the delay/missed show/event is caused by a coach breakdown limit of liability is restricted to refund of coach fare and return to point of departure.

Cancelled event/show. In the event of a show/event being cancelled twelve hours or more before commencement of the performance Galloway Coach Travel Ltd. will make every endeavour to contact clients to inform them of the cancellation.

Children travelling on their own. Children 15 years of age and under must be accompanied by an adult. However, children 16 years of age may travel unaccompanied only with the written permission from a parent or guardian. In these instances additional children under the age of 16 will not be permitted to accompany any child travelling as an adult.

Special requests. If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.

Passenger behaviour. Galloway Coach Travel Ltd reserves the unconditional right to refuse a booking or terminate a client's booking in the event of unreasonable conduct which in Galloway Coach Travel Ltd's. opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination Galloway Coach Travel Ltd's responsibility for your excursion thereupon ceases. Full cancellation charges will apply and Galloway Coach Travel Ltd will be under no obligation for any refund, compensation or loss which you may incur.

Show castings. We are unable to guarantee that particular stars will appear in any show performances.

If you have a complaint. If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver/courier who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to Galloway Coach Travel Ltd, 6 Wilkes Way, Stowmarket, Suffolk IP14 1DE. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.

Travel Insurance In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that our clients are covered by personal Travel Insurance. A small insurance premium of £3.75 per person will give you peace of mind and ensure a refund of most of your excursion cost in circumstances such as personal or close family illness, public transport breakdown etc. Full details of our travel insurance cover are available on request.